For ages 21+

bgb Responsible Gambling — keep the fun from becoming a problem

Gambling is for entertainment — not a livelihood or a way to relieve stress. bgb wants every player to play within limits that work for them. On this page you will find ways to control your spending, warning signs to watch for, and where to get help.

21+ | Adults only

Keep gambling as entertainment

Before every casino game or sports bet at bgb, ask yourself one question — is this enjoyable for you? If the answer is yes, you are in the right mindset. Gambling is entertainment, not a profitable business. The house edge always applies to casino games over the long run, so be mentally prepared to lose and only bet money whose loss will not affect your household or savings.

Under bgb's Terms and Conditions, every player must confirm they are at least 21 years old before creating an account. If anyone under 21 opens an account by concealing their identity or age, this is a direct violation of our policy and that account will be closed.

Keep an eye on your own behaviour while playing. If you spend more than your set budget, or feel a repeated urge to return after a loss to recover what you lost, that can be an early warning sign of a problem. Answers to common responsible gambling questions can be found in our FAQ section.

bgb believes that creating a healthy, enjoyable gambling environment is not only the player's responsibility — it is ours too. That is why we have built in several protective tools that you can use at any time.

Set limits on your own play

bgb provides several tools to help you manage your own budget and time. These tools can be activated via live chat or email.

Deposit limit

Set a maximum on how much you deposit daily, weekly, or monthly. Once the limit is reached, no further deposits will be accepted.

Time limit

Decide in advance how long you will play each day or each session. When the set time is up, the system will alert you.

Temporary break

To give yourself a rest, you can temporarily close your account for anywhere from 24 hours to a few weeks.

Self-Exclusion

If you are experiencing a long-term problem, activate a full self-exclusion for a set period (from 6 months up to permanent). The account cannot be reopened during this time.

Transaction history

View all your deposits, withdrawals, and bets. Understanding your own spending patterns is the first step to making informed decisions.

Direct support

To activate or remove any limit, contact our 24/7 live chat or email — the support team speaks Bengali.

Request Self-Exclusion

If you feel that gambling is getting out of control, fill in the form below and let us know. We will take the necessary action on your account as quickly as possible. Asking for this takes courage.

Username

Exclusion period

Reason (optional)

After you submit your request, our team will send a confirmation message to your registered email and complete the process.

Warning signs of problem gambling

If any of the following apply to you or someone close to you, pause and seek help.

You are spending more money than your budget but cannot stop.
After a loss, you feel driven to bet more to recover what you lost.
You have to hide your gambling from family or friends.
Thoughts about gambling come to mind more than thoughts about eating, sleeping, or work.
You are betting with household money, loans, or borrowed funds.
When you are not gambling, you feel irritable, restless, or frustrated.
The amount you used to bet no longer feels exciting — you need larger bets to get the same feeling.

Simple habits for healthy gambling

Responsible gambling is not just about stopping when there is a problem — it is a regular habit. Before each session, set a clear budget and think of it as money you can afford to lose. Never bet with bill money, savings, or your children's education fund.

Play for a set amount of time. Watch the clock — it is easy to spend hours in front of a screen. Take breaks, drink some water, or go for a walk outside. A fresh mind makes the experience more enjoyable.

Avoid gambling when drinking or when you are very tired — your ability to make decisions is reduced in those states and you are more likely to take bigger risks. Under bgb's Privacy Policy, we monitor play patterns and may contact you directly if we notice signs of a problem.

Set a maximum spending limit before each session.
Do not increase your budget chasing a win — casino games always run on the house edge over the long run.
When you see big wins on social media during a session, do not compare them to your own situation.
Take a complete break from gambling one or two days a week.
Let someone close to you know you are playing — being open about it is a form of protection.

Where to get help

Asking for help is not weakness — it is a brave decision. You can get help for yourself or someone you know through any of the following.

bgb Live Chat

Our live chat support team is available 24 hours a day, 7 days a week. Chat in Bengali, activate a limit, or request an account closure.

Email support

If you prefer to explain everything in writing, send an email to: [email protected] — the team replies in both Bengali and English.

Family and friends

Talk to someone close to you. Let your family know if you feel you need help. Someone you know can also contact us on your behalf.

Professional counselling

Seeing a mental health specialist or counsellor keeps your information confidential. Gambling addiction is treatable — do not carry it alone; seek professional help.

Mental health services

There are government and private mental health facilities in Bangladesh that provide addiction treatment. Referrals can also be obtained from a general practitioner or a community clinic.

Privacy guarantee

Your responsible gambling request is completely confidential. We do not share this information with anyone — this is clearly stated in bgb's privacy policy.

Protection of Minors

bgb is for people aged 21 and above only. Please be careful to ensure that no child or teenager can access bgb using your device.

Use a password or biometric lock on your device.
Do not hand your device to someone else while you are logged in to the bgb app or website.
Use parental control software on a child's device.
Do not share your bgb account details — username and password — with anyone.

If you suspect that a minor has used your account, notify us immediately via live chat and change your password.

Responsible gambling Q&A

The minimum age to take part in any casino game or sports betting activity at bgb is 21. Age is verified when an account is created, and any account belonging to someone under 21 is closed immediately.

For a fixed-term self-exclusion, the account can be reactivated once the period ends. However, a permanent self-exclusion cannot be reversed once activated. During the self-exclusion period, no deposits, bets, or promotion claims are allowed.

Contact us via our 24/7 live chat or email and let us know the maximum daily, weekly, or monthly deposit limit you want. The support team will apply it to your account. Requests to increase a limit generally require a 24-hour waiting period, but reducing a limit takes effect immediately.

No. The house edge applies in casino games over the long run, meaning the casino wins more than players on average. Large wins are possible in the short term, but treating gambling as a regular source of income is not realistic. Keep gambling as entertainment, not as a way to earn money.

Start by trying to talk to them directly — listen without judging. You can let them know about bgb's self-exclusion and limit-setting options. Encourage them to contact a professional counsellor. If needed, you can contact our live chat on their behalf to get information.

A temporary break closes the account for a few hours to a few weeks and it reopens automatically after the set period — it is meant for a short rest. Self-exclusion is a more serious step — the account is closed for a set period (from 6 months up to permanent) and cannot be reopened by the user before the period ends.