bgb Privacy Policy

What Information Is Collected

Some personal information is collected when you open a bgb account and during subsequent transaction processes. This information is essential for operating the service.

Registration Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form)
• Confirmation of residency in Bangladesh

Transaction Information

• Deposit and withdrawal amounts and dates
• Last digits of the account number for the mobile banking service used (bKash, Nagad, Rocket, Upay)
• Transaction reference number

Automatically Collected Information

• Device type, operating system, and browser version
• IP address and connection time
• Time spent on the site and pages visited
• Cookie and session data

We never ask for unnecessary information. Only what is required to provide the service is collected.

Purpose of Using Information

Collected information is used for specific and clear purposes. It is not used for any vague or unrelated activity.

Service Operations

• Creating and managing accounts and verifying login
• Processing deposits and withdrawals
• Activating bonuses and promotions
• Determining VIP level and paying cashback

Security and Compliance

• Detecting and preventing fraudulent activity
• Identifying multiple accounts or suspicious transactions
• Restricting access for users under 21
• Identifying problematic playing patterns and taking responsible gaming measures

Customer Support

• Providing assistance via live chat and email
• Resolving issues quickly by referring to previous communication history
• Sending relevant notices and updates

Analysis and Development

• Fixing site errors and improving performance
• Planning the addition of new games and features
• Evaluating user experience

Information Storage and Protection

bgb uses industry-standard technology to keep your personal information secure. All data is encrypted using SSL while in transit to and from the server.

Technical Protection

• Data transfers secured with 256-bit SSL encryption
• Passwords stored as hashes — no employee can view a password directly
• Regular security audits and vulnerability testing
• Automatic alerts on suspicious login attempts

Retention Period

Relevant transaction records are kept for a defined period as required by legal obligations, both while the account is active and after it is closed. Once no longer needed, data is securely deleted or anonymised so it can no longer identify anyone.

Sharing Information with Third Parties

bgb never sells your personal information to any third party for marketing or commercial purposes.

Limited Circumstances for Sharing

Information may be shared only in the specific circumstances below and only to the extent necessary:

• Payment processors: Mobile banking services such as bKash, Nagad, Rocket, and Upay — solely to complete transactions.
• Technology providers: Site hosting, security, and analytics service providers — these parties are contractually bound to keep data confidential.
• Game studios: Live casino and game providers such as Evolution and Pragmatic Play — only as needed to operate games.
• Legal obligations: In response to a court order or a lawful demand from authorities.

For any sharing of information with third parties, bgb ensures that the relevant party maintains protections consistent with this privacy policy.

Cookie Policy

The bgb website uses cookies. Cookies are small text files stored in your browser that help improve your experience of using the site.

Types of Cookies

• Essential cookies: For maintaining login sessions and ensuring security — disabling these will prevent the site from working properly.
• Functional cookies: For remembering your preferred language and settings.
• Analytical cookies: For understanding which pages are visited most or where issues occur — individuals are not identified.

Cookies can be controlled or deleted from your browser settings. Keep in mind that disabling essential cookies may limit some services.

User Rights

Every user registered at bgb has certain rights over their own information. To exercise these rights, you can contact our support team.

Right to View and Correct Information

You can view and update your personal information at any time from your account settings. Identity verification may be required to change your name, mobile number, or email.

Request to Delete Information

A request to delete information can be submitted along with an account closure request. However, transaction records must be retained for a set period due to legal obligations.

Opting Out of Marketing Communications

If you do not wish to receive promotional messages, you can opt out through your account settings or via the support team. This does not apply to service-related notifications.

Protection of Minors

bgb strictly enforces a 21+ age policy. We do not knowingly collect any personal information from anyone under 21. The age verification process at registration is in place to enforce this restriction.

If it becomes known that a minor's information has been collected by mistake, it is deleted immediately and the associated account is closed.

Changes to the Policy

bgb may update this privacy policy at any time. When changes are made, the "Last updated" date at the top of the page will be revised. Registered users will be notified of significant changes.

Continued use of the site after any changes will be taken as acceptance of the new policy. It is therefore a good idea to check this page from time to time. To learn more about us, read our About Us page.

Contact and Complaints

If you have any questions or complaints about this privacy policy, contact the bgb support team directly. Our team is available in both Bengali and English, seven days a week, twenty-four hours a day.

Contact Methods

• Live Chat: Click the chat icon in the bottom right corner of the site for immediate assistance.
• Email: [email protected]

We aim to respond to all privacy policy-related requests within 3 business days. For more detailed questions, our FAQ section may be helpful.