bgb Terms and Conditions

To use any bgb service, users must meet and agree to the following basic conditions.

1.1 Age Requirement

Users must be at least 21 (twenty-one) years of age to participate on bgb. bgb may request relevant documents for age verification at any time. Accounts belonging to underage persons will be closed immediately and the associated balance may be forfeited.

1.2 One Account per Person

Each user may open only one account. If multiple accounts belonging to the same person are found, all of them will be closed and bonuses and winnings from both accounts may be forfeited.

1.3 Account for Personal Use Only

Users must operate their account solely for their own use. Using an account on behalf of another person, or depositing or withdrawing funds for another person, is strictly prohibited.

1.4 Accurate Information

All information provided at registration must be truthful, accurate and complete. Providing incorrect or false information may result in the account being suspended or closed.

2.1 Protecting Login Credentials

Your username and password are strictly confidential. You should not share this information with anyone. bgb is not responsible for any loss resulting from unauthorised use of an account by a third party.

2.2 Account Verification

bgb may request a National ID (NID), passport or other government-issued document for identity verification at any time. Withdrawals may be restricted until verification is complete.

2.3 Right to Close Accounts

bgb reserves the right to temporarily suspend or permanently close any account without giving a reason. However, completing the applicable verification is required before any valid balance is returned.

2.4 Inactive Accounts

An account may be declared inactive if there has been no activity for 12 (twelve) consecutive months. Bonuses on inactive accounts may be forfeited.

3.1 Deposit Methods and Limits

The minimum deposit amount on bgb is ৳500 (five hundred taka). Accepted deposit methods are: bKash, Nagad, Rocket and Upay. Each deposit must be made from the account holder's own mobile banking number.

3.2 Withdrawal Terms

The minimum withdrawal amount is ৳800 (eight hundred taka). Accepted withdrawal methods are: bKash, Nagad, Rocket and Upay. Withdrawal processing typically takes between 30 minutes and 3 hours.

3.3 Third-Party Transactions

bgb does not accept deposits made through a third party. If a third-party payment is suspected, the transaction may be cancelled and the account may be held for verification.

3.4 Failed Transactions

If a transaction fails due to a technical error or network issue, please contact the bgb support team. Keep proof of the failed transaction.

4.1 Welcome Bonus

A 120% bonus of up to ৳10,000 is available on the first deposit at bgb. A wagering requirement of 20 times the bonus amount must be completed before the bonus can be withdrawn. Example: on a ৳1,000 deposit the bonus is ৳1,200; wagering requirement = ৳1,200 × 20 = ৳24,000.

4.2 Weekly and Other Promotions

bgb offers various promotions from time to time, such as the bgb Weekly Deposit Festival (50% bonus, up to ৳5,000, 20x wagering), the bgb Friday Recharge Bonanza (30% bonus, up to ৳3,000, 15x wagering) and the bgb Cricket Special Bonus (40% bonus, up to ৳4,000, 18x wagering). Each promotion has its own terms and conditions.

4.3 Bonus Abuse

Bonuses are for honest, personal use only. If abuse of the bonus or promotion system, manipulation or syndicate betting is detected, the relevant bonus and winnings will be cancelled and the account may be closed.

4.4 Right to Modify Promotions

bgb reserves the right to change, temporarily suspend or cancel any promotion at any time without prior notice.

5.1 Betting Limits

bgb sets specific minimum and maximum limits for each game and betting market. These limits may change at any time. Separate restrictions may apply when using bonus balance to place bets.

5.2 Technical Errors

If a software or server technical error causes an incorrect outcome in a game or bet, bgb reserves the right to void that round or bet and refund the stake.

5.3 Sports Betting

In sports markets, announcements by officially and internationally recognised bodies are considered final for determining results. In the event of a match being abandoned, postponed or subject to a rule change, bgb will follow the applicable betting rules.

5.4 Manipulation and Fraud

Match fixing, software hacking, use of automated bots or any other dishonest means of betting will result in the permanent closure of the account and forfeiture of all balances.

The bgb VIP program has three tiers: Bronze, Silver and Gold. The weekly cashback rate differs at each tier.

6.1 Cashback Calculation

Weekly cashback is calculated based on the net loss for the week (total losses minus total winnings). The maximum cashback is 0.4% at Bronze tier, 0.8% at Silver and 1.2% at Gold. Example: if a Silver member's net loss for the week is ৳20,000, cashback = ৳20,000 × 0.8% = ৳160.

6.2 Tier Changes

bgb reviews VIP tier criteria periodically and may upgrade or change a member's tier based on eligibility. The decision to change tiers is at bgb's sole discretion.

6.3 Cashback Usage Terms

Cashback is credited as a bonus and separate wagering requirements may apply to it. bgb may change the VIP program terms at any time.

bgb believes that responsible gaming is both a right and a duty for every user. Please read the relevant page for full details on our Responsible Gaming Guidelines.

7.1 Self-Exclusion

Any user may request to close their account for a set period or permanently (self-exclusion). bgb will act promptly upon receiving this request.

7.2 Setting Betting Limits

bgb allows users to set their own deposit or betting limits. Contact our 24/7 live chat for assistance.

7.3 Protection of Minors

Persons under 21 years of age are strictly prohibited from placing bets or playing casino games. It is the account holder's responsibility to ensure their device does not fall into the hands of minors.

bgb places great importance on protecting users' personal data. Full details of how data is collected, stored and used can be found in our Privacy Policy. These terms and conditions and the Privacy Policy together form bgb's complete legal framework.

8.1 Use of Data

Information provided at registration is used for identity verification, transaction processing and necessary communications. bgb does not sell personal data to third parties.

8.2 Cookies and Tracking

Cookies are used on the bgb website to improve user experience. Continued use of the site is considered consent to the cookie policy.

9.1 Service Interruptions

The service may be temporarily unavailable due to server maintenance, upgrades or unexpected technical issues. bgb is not liable for losses incurred during such periods, but affected bets may be raised with the support team.

9.2 Third-Party Software

The bgb platform uses software from various reputable game providers (such as Pragmatic Play, Evolution, JILI and PG Soft). If an issue arises from their software, bgb will provide the necessary mediation.

9.3 Internet Connection

If a user's internet connection is lost, the outcome of any ongoing game or bet will be determined according to the server records. bgb bears no liability in such cases.

10.1 Support Channels

bgb provides customer service 24 hours a day, 7 days a week via live chat and email in both Bengali and English. Contacting live chat directly is the fastest way to resolve any question or issue.

10.2 Submitting a Complaint

If you have an objection or complaint, please raise it via live chat first. If it is not resolved, send the details in writing by email. bgb will endeavour to respond to every complaint within a reasonable time.

10.3 Final Decision

In dispute resolution, the decision of bgb's authority will be considered final, though it will always remain within the framework of these terms. Our Frequently Asked Questions (FAQ) page may also be helpful for general queries.

11.1 Right to Amend

bgb reserves the right to partially or fully amend these terms and conditions at any time. For significant changes, users will be notified via their registered email or a platform notification.

11.2 Language Precedence

These terms have been written in Bengali and the Bengali version shall be considered legally binding. In the event of any ambiguity in a translation, the Bengali version will prevail.

11.3 Severability

If any provision of these terms is found to be legally unenforceable, the remaining provisions will continue in full effect.